Refund Policy

Dog boarding refunds (cancellations)

Refunds for dog boarding depend on when you cancel.

Full refund

You will receive a 100% refund if you cancel before 12:00pm (midday), 7 days before the booking start date.

50% refund

You will receive a 50% refund if you cancel after 12:00pm (midday), 7 days before the booking start date, up to (but not including) the day the booking starts.

No refund

We do not offer a refund if you cancel on the day the booking starts or after.

Dog biscuits & treats refunds

Because treats are food products, we have to keep things safe and hygienic.

·         No refund once opened: We cannot offer a refund for dog biscuits/treats once the packaging has been opened.

·         If your treats arrive damaged, incorrect, or there is a problem with your order, please contact us as soon as possible and we’ll do our best to put it right.

Printed goods refunds

Our printed goods are typically made to order using a provider. This means refund and return rules can be different from standard retail.

·         Refunds/returns for printed goods are handled in line with the Printful print-on-demand Terms & Conditions / return rules.

·         In general, POD items are usually eligible for a replacement/refund if they arrive damaged, misprinted, or incorrect, but may not be refundable for change of mind.

​

If there’s an issue with a printed item, contact us with your order number and photos and we’ll guide you through the next steps.

​

How to request a refund

Email us with:

·         your order number

·         the name and email used for the order

·         which product/service it relates to (boarding, treats, or printed goods)

·         a brief description of the issue

·         photos (if relevant)

​

Contact

·         Email: info@pawsitive-effect.co.uk