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Shipping Policy

What we ship (and what we don’t)

This Shipping Policy explains how shipping works for Pawsitive Effect, including which products we ship, where orders are fulfilled from, and what to expect after you place an order.

Products we ship

We currently ship:

  • Apparel, accessories, and other dog and dog-related items

  • Dog biscuits and treat products sold through our website

Services we do not ship

Dog boarding is a service, not a physical product. We do not offer shipping for the dog boarding part of our business.

Fulfilment: who ships your order

Because we sell different types of products, your order may be shipped by different fulfilment partners.

1) Apparel, accessories and other dog-related products

Our products are made and shipped by trusted third-party fulfilment providers. These items are produced after you place your order.

What this means for you:

  • Shipping times can vary depending on the product type and destination

  • Items may arrive in separate packages from other items in your order

  • Tracking (where available) will be provided once the fulfilment partner ships your item

2) Dog biscuits and treat products

Our dog biscuits and treat products are packed and shipped by us.

What this means for you:

  • We handle packing and dispatch directly

  • Tracking (where available) will be provided once your order has been shipped

Split shipments (orders with POD + treats)

If your order contains both printed products and dog biscuits/treats, your items may:

  • ship separately,

  • arrive on different days, and

  • have separate tracking links.

Processing times

Processing time is the time it takes to prepare your order before it ships.

  • POD products: processing includes production time with our third-party fulfilment provider.

  • Dog biscuits/treats: processing includes packing time with our team.

Processing times may be longer during busy periods, promotions, holidays, or when we have high order volume.

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Shipping destinations

We ship to the destinations shown at checkout. If shipping is not available to your location, you will see this during checkout.

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Shipping costs

Shipping costs are calculated at checkout and depend on:

  • the items in your order (POD vs treats)

  • package weight/size

  • destination

  • shipping method selected (if options are available)

Tracking

If tracking is available for your order, we’ll send it to you by email once your items have shipped.

For split shipments, you may receive more than one tracking link.

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Delivery timeframes

Delivery timeframes vary depending on:

  • whether your item is POD or treats

  • where the order is being shipped from

  • your location

  • courier delays outside our control

Any delivery estimates shown at checkout are estimates only.

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Address accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by:

  • incorrect or incomplete addresses

  • failed delivery attempts

  • parcels returned to sender

If you notice an error, contact us as soon as possible and we’ll do our best to help (but we can’t guarantee changes once an order is in production or has shipped).

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Problems with delivery

If your order is delayed, missing, or arrives damaged, please contact us and include:

  • your order number

  • the name and email used for the order

  • photos (if the item arrived damaged)

We’ll work with you (and, where relevant, our fulfilment partner or courier) to resolve the issue.

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Contact us

If you have any questions about shipping, contact us:

Changes to this policy

We may update this Shipping Policy from time to time. If we make changes, we’ll update the date at the top of this page.

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