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Terms and Conditions

Dog Boarding T&C's

These Terms & Conditions apply to the dog boarding services provided by Pawsitive Effect (“we”, “us”, “our”). By making a booking, you (“you”, “the owner”) agree to these Terms.

1) Bookings and payment

  • Payment is due at the time of booking unless we confirm otherwise in writing.

  • A booking is only confirmed once payment has been received and we have confirmed availability.

  • If you need to change your booking, please contact us as soon as possible. Changes are subject to availability.

2) Refunds and cancellations

Our refund and cancellation policy is provided on a separate page. Please review it before booking.

3) Information we need from you

To provide a safe, high-quality service, we require accurate and up-to-date information about your dog. This may include:

  • Your contact details and an emergency contact

  • Your dogs name, age, breed, and microchip details (where applicable)

  • Vaccination status and parasite treatment history

  • Medical conditions, allergies, medications, and vet contact details

  • Behavioural information (including reactivity, anxiety, bite history, resource guarding, or escape risk)

  • Feeding instructions and routines

  • Any restrictions (for example: no off-lead, separation needs, handling sensitivities)

You confirm that the information you provide is true, complete, and current. If anything changes before or during the booking, you agree to tell us immediately.

4) Health, vaccinations, and fitness to board

  • Your dog must be fit and well to board.

  • We may require proof of vaccinations and/or parasite prevention depending on your dogs circumstances and local risk.

  • We reserve the right to refuse boarding (or end a stay early) if we believe a dog is unwell, contagious, or not safe to board.

5) Behaviour and suitability

  • Your dog must be safe to handle and suitable for a home/boarding environment.

  • You must disclose any known behavioural issues in advance.

  • If a dog displays behaviour that poses a risk to people, other animals, or property, we may:

    • adjust the care plan, and/or

    • require additional management measures, and/or

    • end the booking early (where necessary for safety).

6) Emergency care and veterinary treatment

  • If we believe your dog needs veterinary attention, we will attempt to contact you first.

  • If we cannot reach you, you authorise us to seek veterinary care as we consider necessary.

  • You are responsible for all veterinary costs, including consultation fees, treatment, medications, and transport.

7) Drop-off and pick-up

  • Drop-off and pick-up times are agreed during booking.

  • Late pick-ups may affect our schedule and may incur additional charges (where applicable). We will confirm any such charges in advance where possible.

8) Personal items

  • You may provide your dogs food, treats, bedding, poo bags, toys, leads and any comfort items.

  • While we take care, personal items can be lost or damaged through normal use. We cannot guarantee return in original condition.

9) Photos and updates

We may share updates during your dogs stay. By agreeing to our T&C's you agree that your dogs image may be added to our social media pages. If you do not want photos or videos taken or shared with you, please tell us.  Please follow our social media pages to see video updates of your dog.

10) Liability

  • We will take reasonable care of your dog and your dogs belongings.

  • Dog boarding involves inherent risks (for example: stress, illness, injury, or property damage). You accept these risks to the extent permitted by law.

  • Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

11) Your responsibilities

You agree to:

  • Provide accurate information about your dog

  • Ensure your dog is up to date with any required vaccinations/treatments

  • Provide enough food/medication for the stay (if applicable)

  • Disclose any behavioural or medical concerns before boarding

  • Keep your contact details up to date during the stay

12) Privacy

We collect and use personal information only as needed to provide our services and manage bookings. Please see our Privacy Policy for details.

13) Changes to these Terms

We may update these Terms from time to time. The version that applies is the one in effect on the date you make your booking.​

Dog Biscuits & Treats T&C's

1) About our products

  • Our Products are intended as dog treats/biscuits.

  • Please supervise your dog while eating and ensure fresh drinking water is always available.

  • Treats should be fed in moderation as part of a balanced diet.

2) Orders and payment

  • Payment is taken at the time you place your order.

  • Orders are subject to availability and acceptance.

  • We may contact you if we need to confirm details (for example, delivery address or product selection).

3) Ingredients, allergies, and dietary suitability

  • Ingredient information and any allergen guidance will be provided on the product page and/or packaging where available.

  • You are responsible for checking ingredients and ensuring the Product is suitable for your dogs needs (including allergies, sensitivities, medical conditions, age, and chewing ability).

  • If your dog has known allergies or a medical condition, we recommend checking with your vet before feeding new treats.

4) Storage and best-before dates

  • Please store Products as directed on the packaging.

  • Best-before dates (where applicable) are provided on the packaging.

  • We are not responsible for loss of freshness or quality due to incorrect storage after delivery.

5) Shipping and fulfilment

  • Dog biscuits and treat products are packed and shipped by us.

  • Shipping details, costs, and delivery expectations are set out in our Shipping Policy.

6) Returns and refunds

Our returns/refund policy is provided on a separate page. Please review it before ordering.

For food/treat items, returns may be limited for hygiene and safety reasons, except where items are faulty, damaged, or incorrect. Any applicable rules will be explained on the separate returns/refund page.

7) Incorrect, damaged, or missing items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include:

  • your order number

  • a description of the issue

  • photos of the item(s) and packaging (if damaged)

Well work with you to resolve the issue in line with our returns/refund policy.

8) Your responsibilities

You agree to:

  • provide accurate delivery and contact information

  • check products are suitable for your dog

  • follow feeding and storage guidance

  • supervise your dog while consuming treats

9) Limitation of liability

  • We take care to describe our Products accurately, but minor variations may occur (for example, colour/shape differences due to small-batch production).

  • To the fullest extent permitted by law, we are not liable for losses resulting from misuse of products, failure to follow guidance, or feeding a product that is not suitable for your dog.

  • Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

10) Privacy

We collect and use personal information only as needed to process orders and provide customer support. Please see our Privacy Policy for details.

11) Changes to these Terms

We may update these Terms from time to time. The version that applies is the one in effect on the date you place your order.

Printed Goods T&C's

These Terms & Conditions apply to purchases of printed goods sold on the Pawsitive Effect website (“we”, “us”, “our”). Printed goods may include (for example) apparel, accessories, homeware, stationery, and other items that are printed to order (“Printed Goods”). By placing an order, you agree to these Terms.

1) Print-on-demand fulfilment

  • Many of our Printed Goods are produced using print-on-demand (POD) fulfilment.

  • This means items are made to order after you purchase them.

  • POD items may be fulfilled and shipped by third-party fulfilment partners on our behalf.

2) Orders and payment

  • Payment is taken at the time you place your order.

  • Orders are subject to acceptance and stock/production availability.

  • Because POD items are made to order, we may not be able to change or cancel an order once it has entered production.

3) Product information and colour variation

  • We do our best to display product images, colours, and descriptions as accurately as possible.

  • However, colours may look different on different screens, and there may be minor variations between print runs.

  • Where sizes are offered (for example, clothing), please check the size guide on the product page before ordering.

4) Shipping and delivery

  • Shipping costs and estimated delivery timeframes are shown at checkout and/or in our Shipping Policy.

  • If your order contains multiple item types (for example, Printed Goods and dog treats), items may ship separately and arrive at different times.

5) Returns, exchanges, and refunds

Our Returns Policy explains what you can return, when, and how.

Because many Printed Goods are made to order, returns and exchanges may be limited (for example, for change of mind or incorrect size selection), except where an item is faulty, damaged, misprinted, or incorrect.

Please refer to our Returns Policy for:

  • eligibility and time limits

  • how to request a return

  • evidence required (for example, photos of damage or printing issues)

  • refund/exchange process

6) Damaged, defective, or incorrect items

If your Printed Goods arrive damaged, defective, misprinted, or incorrect, please contact us as soon as possible and include:

  • your order number

  • a description of the issue

  • clear photos of the item and packaging

We will work with you (and where relevant, our fulfilment partner) to resolve the issue in line with our Returns Policy.

7) Your responsibilities

You agree to:

  • provide accurate delivery and contact information

  • check size guides and product details before ordering

  • contact us promptly if there is an issue with your order

8) Limitation of liability

  • We are not responsible for delays caused by couriers, customs, or events outside our reasonable control.

  • To the fullest extent permitted by law, we are not liable for losses resulting from misuse of products or failure to follow care instructions.

  • Nothing in these Terms limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

9) Privacy

We collect and use personal information only as needed to process orders and provide customer support. Please see our Privacy Policy for details.

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Contact

If you have questions about these Terms, contact us:

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